At CourseNeon, we strive to provide high-quality premium learning experiences. However, if you’re not satisfied, we offer a fair and transparent refund process as outlined below:

✅ 1. 24-Hour Refund Window

We offer a 24-hour refund window for all new subscribers. If you’re not satisfied with our platform within the first 24 hours of your initial subscription, you may request a full refund — no questions asked.
Approved refunds are processed within 5 to 7 working days and will be credited back to your original payment method.

✅ 2. No Refund After Full Access

Refunds are not available after users have accessed the majority of our premium content. Since downloads are disabled on our platform, access will be monitored via viewing activity.

✅ 3. Subscription Renewals Are Manual

We do not use automatic billing. Users must manually renew their subscriptions. As a result, refunds are not applicable on manual renewals once processed.

✅ 4. Digital Products Clause

Our products are 100% digital. As per standard digital product policies, refunds are only granted under specific conditions mentioned above.

✅ 5. How to Request a Refund

To request a refund, please contact us at sayhello@courseneon.com within the 24-hour window. Make sure to include your registered email address and payment receipt for faster processing.
Alternatively, you can also reach out instantly via our Live Chat option available at the bottom-right corner of our website for quick assistance and issue resolution.